Privacy Policy – an999 Casino

1. Introduction

an999 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the an999 platform, available at an999.app. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which it is used, how it is stored and protected, and the rights available to you as a data subject.

By registering an account with an999 or continuing to use the an999 platform, you acknowledge that you have read, understood, and accepted the practices described in this Policy. This Policy forms part of the an999 Terms & Conditions and should be read in conjunction with them. If you do not agree to the terms of this Policy, you should discontinue use of the an999 platform immediately.

an999 serves a primarily Pakistani player base operating in PKR, and we are specifically attentive to the privacy considerations relevant to users who transact via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. References to "personal data" in this Policy mean any information that identifies or can reasonably be used to identify an individual person.

2. Personal Data We Collect

2.1 Registration Data

When you create an an999 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, Pakistani mobile number, and any username or password you choose. This information is required to create and manage your account and to verify that you meet the minimum age requirement of 18 years.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify the identity and age of players, an999 may collect copies of government-issued identity documents (such as CNIC, passport, or driver's licence), proof of address documentation, and proof of payment method ownership. This data is collected only when KYC verification is triggered and is handled with heightened care.

2.3 Financial & Transaction Data

an999 records all deposits, withdrawals, bonus transactions, and wagers processed through your account. For PKR transactions via JazzCash, Easypaisa, or bank transfer, we retain transaction reference numbers, amounts, timestamps, and the payment method used. We do not store full bank account numbers or JazzCash/Easypaisa wallet PINs.

2.4 Usage & Technical Data

an999 automatically collects certain technical data when you access the platform. This includes your IP address, device type and operating system, browser type and version, session duration, pages visited within the platform, and game activity logs. This data is used for security monitoring, platform optimisation, and fraud prevention.

2.5 Communications Data

When you contact an999 support or respond to promotional communications, we retain records of that correspondence including the content of your messages, your contact details, and the timestamps of communication.

3. How We Collect Your Data

an999 collects personal data through the following channels:

• Direct submission – information you provide when registering, completing KYC, depositing funds, or contacting support.
• Automated systems – technical and usage data collected automatically when you access the platform via browser or mobile device.
• Payment processors – transaction confirmation data received from JazzCash, Easypaisa, banking partners, and other payment facilitators upon processing your PKR deposits and withdrawals.
• Third-party verification services – identity and fraud verification data from KYC and AML service providers used during account verification.

4. How We Use Your Personal Data

an999 uses the personal data we collect for the following purposes:

• Creating and managing your an999 account and verifying your identity
• Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah
• Complying with legal obligations including age verification, AML checks, and KYC requirements
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Personalising your gaming experience and recommending relevant content within the platform
• Sending you account-related communications including deposit confirmations and security alerts
• Sending promotional communications where you have opted in to marketing
• Operating our responsible gaming tools, including deposit limit enforcement and self-exclusion
• Improving and maintaining the an999 platform through aggregated usage analytics
• Resolving disputes and responding to customer support enquiries

5. Legal Basis for Processing

an999 processes personal data on the following legal grounds:

• Contractual necessity – processing required to fulfil the Terms & Conditions agreement between an999 and the user, including account management and payment processing.
• Legal obligation – processing required to comply with applicable AML, KYC, and responsible gaming regulatory requirements.
• Legitimate interests – processing for fraud detection, platform security, and business analytics where these interests are not overridden by your privacy rights.
• Consent – for optional processing activities such as marketing communications, where you have provided explicit consent that may be withdrawn at any time.

6. Payment Data & PKR Transactions

an999 handles financial data with particular care. When you make a deposit or withdrawal using JazzCash, Easypaisa, or a Pakistani bank account, the payment transaction is processed by the relevant payment provider. an999 receives transaction confirmation data including reference numbers, amounts, and timestamps — but does not receive or store your JazzCash PIN, Easypaisa security credentials, or full bank account numbers.

Transaction records are retained as required for financial record-keeping, dispute resolution, and AML compliance. an999 does not sell, rent, or trade your financial transaction data to any third party for commercial purposes.

7. Data Sharing & Third Parties

an999 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

7.1 Payment Processors

To process your deposits and withdrawals in PKR, an999 shares the minimum necessary data with payment processors including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, card networks, and cryptocurrency processing services. These processors are contractually bound to handle your data securely and only for the purpose of processing your transactions.

7.2 Identity Verification Providers

Where KYC verification is required, an999 may share identity documents and related data with third-party identity verification and AML compliance providers. These providers are selected on the basis of their data security standards and are contractually restricted from using your data for any purpose other than verification.

7.3 Game Software Providers

Game providers whose titles appear in the an999 lobby may receive limited session and gameplay data necessary to deliver game content and calculate outcomes. This data does not include payment details or KYC documentation.

7.4 Legal & Regulatory Disclosure

an999 may disclose personal data to law enforcement, regulatory authorities, or other government bodies where required by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent necessary to comply with the relevant legal obligation.

8. Data Retention

an999 retains personal data for as long as your account is active and for a period after account closure as required by applicable legal, regulatory, and financial record-keeping obligations. In practice, this means:

• Account registration data is retained for the duration of the account and for a minimum of five (5) years after account closure.
• Financial transaction records are retained for a minimum of five (5) years from the date of transaction.
• KYC documentation is retained for a minimum of five (5) years from account closure or the completion of the last transaction, whichever is later.
• Technical and usage logs are retained for up to twelve (12) months from the date of collection, unless retention is required for a specific security investigation.

Where personal data is no longer required for any of the above purposes, an999 will securely delete or anonymise the data.

9. Data Security

an999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the an999 platform
• Encrypted storage of passwords and sensitive credentials — plain-text password storage is strictly prohibited
• Two-factor authentication (2FA) available to all registered users
• Automated monitoring for suspicious login activity and unusual transaction patterns
• Restricted internal access to personal data on a need-to-know basis
• Regular security reviews of platform infrastructure and third-party integrations

While an999 takes all reasonable precautions to secure your data, no system is entirely immune to security threats. In the event of a data breach that may affect your rights, an999 will notify affected users in accordance with applicable notification requirements.

10. Your Data Rights

As a user of an999, you have the following rights in respect of your personal data:

• Right of access – you may request a copy of the personal data an999 holds about you.
• Right of rectification – you may request correction of inaccurate or incomplete personal data.
• Right of erasure – you may request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing – you may request that we limit the processing of your data in certain circumstances.
• Right to data portability – you may request a copy of your data in a machine-readable format where technically feasible.
• Right to withdraw consent – where processing is based on consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact an999 at [email protected]. an999 will respond to all valid requests within 30 days. Identity verification may be required before processing certain requests.

11. Cookies & Tracking Technologies

an999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies used by an999 fall into the following categories:

• Strictly necessary cookies – required for the platform to function, including session management, authentication, and security. These cannot be disabled.
• Performance cookies – used to collect anonymised analytics data about how users interact with the an999 platform, enabling us to identify and improve underperforming areas.
• Functional cookies – used to remember your preferences such as language settings and game lobby filters.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the an999 platform.

12. Children's Privacy

The an999 platform is strictly intended for adults aged 18 and over. an999 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that their child may have created an an999 account should contact us immediately at [email protected].

13. Changes to This Privacy Policy

an999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, an999 will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect. The updated Policy will always be accessible at an999.app/privacy-policy. Continued use of the an999 platform following the effective date of a revised Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by an999, please contact our data privacy team:

Email: [email protected]

an999 is committed to addressing all privacy-related enquiries promptly and transparently. We will acknowledge all written requests within 48 hours and provide a substantive response within 30 calendar days.