Player Safety
an999 believes that gaming should always be entertaining, never stressful. This page outlines our responsible gaming commitment, the tools available to every an999 player, and how to recognise when gambling stops being fun.
Gambling at an999 is designed to be a form of entertainment — something you do for the enjoyment of the game, the excitement of a cricket match, or the thrill of a live Baccarat table. It is not a reliable source of income, and it is not a solution to financial difficulties. an999 takes that seriously, and we have built a set of tools and policies to help every player stay in control.
Pakistan has a passionate gaming community — from PSL cricket betting enthusiasts in Lahore and Karachi to slot players in Rawalpindi who deposit via JazzCash after work. We understand that the convenience and accessibility of an999 can make it easy to play more than intended. That is exactly why responsible gaming features are built directly into the platform, not buried in settings pages most users never open.
Every an999 account comes with access to deposit limits, session time tracking, cooling-off periods, and permanent self-exclusion. These tools are yours to use at any time, and our support team can activate them for you immediately if you contact us. There is no waiting period, no judgment, and no attempt to talk you out of protecting yourself. If you ask for a deposit limit or a self-exclusion, it happens — full stop.
an999 also trains its customer support team to recognise signs of problem gambling and to respond with sensitivity. If a support agent suspects a player may be experiencing difficulty, they are authorised to proactively offer responsible gaming resources and tools, including temporary account suspension where warranted.
If you answer "yes" to two or more, consider using an999's responsible gaming tools.
Contact us at [email protected] to activate any responsible gaming tool immediately.
All of the following tools are available to every registered an999 player — free of charge, effective immediately upon request, and without any questions asked.
Set a daily, weekly, or monthly PKR deposit cap on your an999 account. Once the limit is reached, no further deposits will be accepted until the limit period resets. Reducing a deposit limit takes effect immediately; increasing one requires a 24-hour cooling period to prevent impulsive changes.
Set the maximum amount you are willing to lose in a given day, week, or month. When your losses reach the threshold you have chosen, your an999 account will automatically prevent further real-money play until the limit period ends.
Set a maximum duration for each gaming session. an999 will display a session timer during your play and alert you when you are approaching your limit. When the time is reached, the session will automatically close and you will be logged out.
Take a short break from gambling without closing your account. Cooling-off periods at an999 are available for 24 hours, 7 days, or 30 days. During this time, you cannot log in to your an999 account or access any real-money games. Your balance is preserved.
If you believe you need a longer break or want to stop gambling entirely, an999 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent. Once active, self-exclusion cannot be reversed before the chosen period expires. Your remaining balance is returned to you.
Enable on-screen reality check notifications that appear at regular intervals during your gaming sessions. These pop-ups show how long you have been playing, your net session result in PKR, and prompt you to consider whether to continue or take a break.
All tools can be activated via your an999 account settings or directly through our support team.
Access your account through the an999 Login page. All responsible gaming settings are available once you are logged in.
From your account dashboard, go to the Responsible Gaming section within Account Settings.
Choose the tool you want — deposit limit, loss limit, session timer, cooling-off, or self-exclusion. Set your preferred amount or duration and confirm.
Protective limits take effect instantly. You will receive a confirmation to your registered email. For self-exclusion, your account is locked immediately after confirmation.
an999 enforces an absolute minimum age of 18 years for all users of the platform. This is not a guideline — it is a hard rule with no exceptions. The following measures are in place to enforce this policy:
If you share a device with younger family members, we strongly recommend enabling parental control software on your device or browser to prevent accidental access to the an999 platform. If you believe a minor has created an an999 account, please contact us immediately at [email protected] and we will investigate and close the account without delay.
We recognise that problem gambling can affect players and their families in a serious way. an999 is committed to contributing positively to the gaming community in Pakistan by maintaining the highest standards of responsible gaming practice. If gambling has become a problem for you or someone close to you, please do not hesitate to reach out to our support team — we are here to help, not to judge.
Problem gambling can develop gradually and isn't always obvious. Here are the signs an999 asks players to watch for in themselves and others.
Continuing to gamble specifically to win back money that has already been lost — a common and dangerous pattern.
Feeling the need to conceal gambling activity from family, friends, or colleagues — often a sign that it has gone beyond entertainment.
Using borrowed money, salary advances, or selling personal belongings to fund gambling deposits is a serious warning sign.
Feeling anxious, irritable, or depressed when not gambling, or using gambling as the primary way to cope with stress or problems.
an999 is Pakistan's premier online casino — and responsible gaming is at the core of everything we do. Set your limits, play within your means, and enjoy the game the way it was meant to be enjoyed.
18+ only | Play responsibly | For help: [email protected]